Privacy Policy

At Lucid LMS, we are committed to protecting your privacy and ensuring that you have a positive experience on our website and in using our online training solutions.

This policy outlines our personal information handling practices for both online and offline data. If you give us personal information, we will treat it according to this policy. We encourage you to read this privacy policy to ensure you understand Lucid LMS's privacy practices.

What information we collect

We collect information from you in various ways when you use our website and online training solutions. We may also supplement this information with information from other companies. We collect two general types of information, namely personal information and aggregate data. As used in this policy, the term "personal information" means information that specifically identifies an individual (such as a name and email address), and demographic and other information when directly linked to information that can identify an individual.

Our website and online training solutions may use cookies and other technologies such as pixel tags, clear GIFs and web beacons. We may also allow third parties to use these technologies on our website and online training solutions to collect information about your online activities over time and across different websites. We use this information to analyze trends, administer the website, track users' movements around the website, serve targeted advertisements, and gather demographic information about our user base as a whole.

We may receive personal information about you from other sources like telephone or fax, or from third parties that provide services for us in connection with the website or online training solutions. We may add this information to the information we have already collected from you via the website or online training solutions.

How we use your information

We use your personal information for the following general purposes:

  • To fulfill your requests for products and services
  • To improve our products and services
  • To contact you
  • To conduct research
  • To provide anonymous reporting for internal and external clients
  • To provide you with information about products or services that may interest you
  • To allow you to participate in surveys, sweepstakes, contests, or similar promotions
  • To protect the security and integrity of our website and online training solutions
  • To enforce our Terms of Use

How we share your information

We do not sell, rent, or share your personal information with third parties without your consent, except in the following circumstances:

  • We may share your personal information with third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
  • We may disclose your personal information if required by law, such as to comply with a subpoena, or similar legal process.
  • We may disclose your personal information if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • We may disclose your personal information if Lucid LMS is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • We may share aggregate data with third parties for analysis and research purposes. This data does not contain name, email address or other identifiable personal information.

Your choices regarding your personal information You have choices regarding the use of your personal information by Lucid LMS.

  • You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.
  • You can also control the use of cookies at the individual browser level. If you reject cookies, you may still use our website and online training solutions, but your ability to use some features or areas of them may be limited.
  • You can review and update your personal information by contacting us at [email protected].

Security of your personal information

We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Changes to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at [email protected]